Terms & Conditions

RIVO is contemplated for specific non-emergency medical conditions and concerns. If you believe you are experiencing a medical emergency, please dial 911 or your local medical provider.

This User Agreement (collectively with RIVO’s Privacy Policy) applies to your use of all sites (collectively, the "Sites") to which this User Agreement is linked, and the services, features, content or applications (together with the Sites, the "Services") offered by RIVO and our affiliated brands and products. The terms “we”, “us”, “our” and “RIVO” refer to RIVO, LLC, a Delaware corporation.

Please read this User Agreement carefully as it sets forth the legally binding terms and conditions for your use of our Services.

THIS USER AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION IN SECTION XXI WHICH INCLUDES A CLASS ACTION, CLASS ARBITRATION, AND JURY TRIAL WAIVER. THESE PROVISIONS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY ACCEPTING THESE TERMS, YOU EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THIS AGREEMENT, INCLUDING THE MANDATORY ARBITRATION PROVISION AND THE CLASS ACTION WAIVER PROVISION.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

I. Introduction

These Terms of Use (the “Terms”) describe your rights and responsibilities regarding the RIVO website (“website” or the “Platform”) owned and operated by RIVO.

In these Terms, “we”, “our”, “us”, and “RIVO” collectively refer to RIVO and any products, subsidiaries, and affiliations. The terms “you” and “yours” refer to the person using the Platform. Use of the Platform is governed by these Terms and our Privacy Policy. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with these Terms and our Privacy Policy.

Even though you may have arrived at the Platform through a website operated or controlled by a third party, including by an affiliate of RIVO, you understand and agree that these Terms are entered into between you and RIVO. You also understand and agree that the Platform and any services provided through these Terms, except the Healthcare Services described herein, are provided by RIVO.

You agree that when you use or enter the Platform, you affirmatively consent to conduct business electronically with RIVO and engage in health-oriented activities with health professionals and professional entities affiliated with RIVO, and such processes have the same force and effect as your written signature. You agree and consent to RIVO and certain affiliated professional entities sending you disclosures, messages, notices, and other communications to your designated mobile phone and email account. If you do not agree with any of these Terms or our Privacy Policy, you may not use the Platform.

This Agreement establishes the important terms which you need to know and understand as well as the Services which you are requesting.

II. Modification of Terms

This agreement is subject to changes as explained below.

We reserve the right, in our sole discretion, to amend these Terms, in whole or in part, at any time and for any reason, without penalty or liability to you or any third-party. You should check the Terms from time to time when you use the Platform to determine if any changes have been made. You can determine when the Terms were last revised by referring to the “Last Modified” notation above. If you use the Platform after the amended Terms have been posted, you will be deemed to have agreed to the amended Terms. If any of the provisions of these Terms are not acceptable to you, your sole and exclusive remedy is to discontinue your use of the Platform.

III. Description of RIVO

You understand and agree that the Platform is intended to facilitate the following services (the “Services”): (a) the development and gathering of healthcare records and information with retention of the same for use in medical provider encounters and communications; (b) administrative support in connection with scheduling and payment for Healthcare Services; (c) administrative support in connection with coordinating optional fulfillment and payment for prescription medications ordered or prescribed by medical providers performing Healthcare Services; and (d) telecommunications and technology support for using the Platform as a means of direct access to medical providers provided by affiliated professional entities for communication, consultations, assessments, and treatment by such medical providers.

You understand that the Platform gathers unique information from you to enable an affiliated medical provider through the Healthcare Services to determine whether a prescription or a diagnostic test is indicated and appropriate for you, including applicable health information (such as your past and present health conditions, medications, and blood pressure), diagnostic tests, as applicable, and personal information (such as your name, location and demographic information) (collectively, “Your Information”). You further understand and agree that after reviewing Your Information, the medical provider, in his or her independent professional judgment, will determine whether to prescribe you medication, other treatment, or, alternatively, recommend that you consult with alternative clinical resources (the “Healthcare Services”).

You give us consent to send and disclose to the affiliated professional entities and their medical providers all of Your Information so that you may be assessed and possibly receive Healthcare Services.

Further, you consent to our delivery of Your Information to RIVO affiliated and unaffiliated pharmacies, laboratories, and other diagnostic testing companies as part of coordinating desired fulfillment and payment for diagnostic testing, prescription medications, and medical devices recommended as part of the Healthcare Services.

All medical providers who deliver Healthcare Services through the Platform are:
(i) independent professionals contracted or employed with affiliated professional entities that coordinate with RIVO and
(ii) solely responsible for such Healthcare Services provided to you.

RIVO does not provide any Healthcare Services through the Platform and is not licensed to practice medicine. RIVO does not control or interfere with the provision of Healthcare Services by the medical providers and affiliated professional entities, each of whom is independent and solely responsible for the Healthcare Services provided to you. You, therefore, understand and agree that RIVO is not responsible for Healthcare Services, or your use of any Healthcare Services provided by a medical provider or affiliated professional entity, including any personal injury or property damage.

By accepting this Agreement, you additionally understand and agree that RIVO is not acting as a pharmacy, nor do we control or interfere with any such services. By accepting this Agreement, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities.

IV. Eligibility

In order to use the Services through the Platform, the following must be true:

You are at least 18 years of age or older.

You live in the United States and in a state or territory where the Services are available.

You agree to be legally bound by and comply with these Terms of Use.

You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software to use the Platform. Fees and charges may apply to your use of the mobile services and to the Internet.

You understand and agree that satisfying the above requirements does not guarantee that you will receive the Services through the Platform. In addition to the above requirements, RIVO and its affiliated professional entities reserve the right to change or include new requirements as deemed appropriate in their sole discretion without providing prior notice to you.

You can obtain more information on the criteria for the Healthcare Services by contacting hello@rivohealth.co.

V. Availability

The Services are currently available to individuals located in certain states. To see the list of current states, please contact customer service at hello@rivohealth.co.

VII. Your Responsibilities and Acknowledgment

You agree to immediately notify RIVO of any unauthorized use of your username, password, or any other breach of security that you become aware of involving or relating to the Services by contacting hello@rivohealth.co.

XXI. Arbitration Procedure

Any demand for arbitration by you will be sent to:

RIVO, LLC
help.rivo.org

XXII. Copyright Infringement

If you have objections to copyrighted content or material made available on or through our Platform, you may submit a notification to our Designated Agent at the following address:

hello@rivohealth.co

XXIV. Contact Information

If you have any questions or concerns, please contact hello@rivohealth.co.

RIVO is a patient management platform that works with independent physicians and practitioners who provide services utilizing the RIVO Platform. RIVO does not directly provide medical or pharmacy services and payment does not guarantee the writing or dispensing of a prescription. Medical Services are provided via independent providers.

The information provided on this website is for informational purposes and not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please talk to your doctor. This site is an advertisement for services and not any specific medication.